SUPPORTINFO
CLOSE THIS WINDOW TO RETURN TO THE SITE

HOW DO I JOIN?

WHAT SOFTWARE DO I NEED?

  • To view the videos on YouLoveJack you will need either the free Flash player (v.8 or later) or the free Quicktime player (v.7 or later)
  • The site has been tested and works perfectly in IE (v.6 or later), Firefox (v.1.5 or later) and Safari (v.1 or later for our Mac users.)
  • We don't support any type of offline browsers or "site scrapers."
I'M A MEMBER BUT I CAN'T LOG IN.

  • make sure you're typing in your username and password correctly. Both your username and password are CASE SENSITIVE. Capital letters are not the same as lower case ones. If you think you may have forgotten your login/password then please contact our support department at support@youlovejack.com
  • are you going to the right location with your browser? our visitor section is at http://www.youlovejack.com and our members section is at http://www.youlovejack.com/members/
I CAN'T REMEMBER MY USERNAME AND PASSWORD

  • no problem! just email our support department (support@youlovejack.com) and someone will get back to you right away.
I'M HAVING PROBLEMS WITH THE SITE

  • if you're having any problems with the site, please be sure to read the help file associated with every page. to access the help file, just click the help link at the top or bottom of any YouLoveJack page.
  • if you can't find a solution to your problem on the help pages, then please contact our support department by clicking the contact us link at the top or bottom of every page, or alternatively, send an email to support@youlovejack.com and let us know the problem you're having and any error messages you may be receiving.
WHAT NAME APPEARS ON MY BILLING STATEMENT?

  • KES Corp. will appear as the authorized merchant on your credit card or banking statement.
WHO DO I CONTACT IF I NEED ASSISTANCE?

  • we are easily accessible. just click one of the contact us links at the top and bottom of every page and you'll be able to conveniently email us.
  • alternatively, you can simply email membership@youlovejack.com for questions concerning sign-ups, renewals, billing, and cancellations or email support@youlovejack.com for questions concerning access problems, technical support, and site operations.
  • if you need immediate assistance you can contact our merchant service agent directly. Please check your confirmation email to determine which merchant service agent applies to you:
    • EPOCH
    • epoch phone: (800) 893-8871 or (310) 664-5810
    • epoch email: billing@billingsupport.com
    • please have your transaction number, username & password and method of payment handy.
    • CCBILL
    • ccbill phone: (888) 596-9279 or (480) 449-7751
    • ccbill email: support@ccbill.com
    • please have your transaction number, username & password and method of payment handy.
  • our service agents are open 24 hours a day, 7 days a week and 365 days a year and are there to help you with any billing issue you may have.
HOW DO I CANCEL MY MEMBERSHIP?

  • for your convenience our website memberships automatically renew until cancelled. In the unlikely event that you decide that youlovejack.com is not for you then you can do one of the following:
  • you can either email membership@youlovejack.com and request a cancellation, or use the contact us link at the top and bottom of every page. Don't forget to select the membership option so your email gets to the correct department.
  • if you prefer you can cancel your membership directly through our merchant service agent. Please check your billing statement and choose your billing agent below:
  • Epoch - www.epoch.com
  • CCBill - www.ccbill.com
HOW OFTEN DO YOU UPDATE YOUR SITE?

  • youlovejack models are updated once every week and our more porn section is updated 3-4 times a week. there's always something new to look at on youlovejack.com!
DO YOU USE DRM TO PROTECT YOUR VIDEOS?

  • no! you are free to download and play our videos any time.

CLOSE THIS WINDOW TO RETURN TO SITE